Refund & Return Policy

At our store, customer satisfaction is our top priority. We stand behind the quality of our herbal products and want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a comprehensive refund and return policy.

To be eligible for a refund, your item must meet the following criteria:

• Products must be unused and in the same condition that you received them
• Items must be in their original packaging
• Proof of purchase or receipt must be provided
• Products must not be expired or past their best-before date

You have 30 days from the date of delivery to initiate a return.

Returns requested after 30 days from delivery will not be accepted. Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

To initiate a return, please follow these steps:

• Step 1: Contact our customer service team with your order number and reason for return
• Step 2: Wait for our team to review your request and provide return instructions
• Step 3: Pack the item securely in its original packaging
• Step 4: Ship the item back to the address provided by our team
• Step 5: Once we receive and inspect the return, we will process your refund

Refunds are typically processed within 5-7 business days after we receive your returned item.

We will only accept returns for products that meet our quality standards:

• Seals must be unbroken and intact
• No signs of use or tampering
• All labels and tags must be attached
• Products must not show any signs of damage caused by mishandling

If the returned item does not meet these conditions, we reserve the right to refuse the refund and return the product to you at your expense.

Certain items cannot be returned or refunded:

• Opened or used herbal products for hygiene and safety reasons
• Products purchased during special promotional sales marked as final sale
• Gift cards and vouchers
• Downloadable digital products
• Custom or personalized orders

Standard Returns: Customers are responsible for return shipping costs unless the item received was defective or incorrect.

Defective or Incorrect Items: We will cover the return shipping costs and send you a prepaid shipping label.

We recommend using a trackable shipping service or purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item.